Airbus Hamburg

Individual guests & mini groups




Offers for individual guests

On this tour you will see not only the A320 family, but also production parts of the wide-body aircraft such as A330, A350 or the former production sites of the A380, depending on the production.
If you book a tour for individual guests and/or mini-groups, you just  pay for the booked participants. The tour group is filled with other individual guests up to maxiumem 25 people. Proven discounts (school children | students | pensioners) will be taken into account to reduce the price.




When do the tours take place?

Dates | Site tour Hamburg

Site tour Hamburg

Note on implementation:
This tour will only take place again when the Corona requirements are lifted.
Until then, book the site tour with Corona hygiene regulations that are available immediately

Dates: Mondays to Saturdays at 09:30 am, last tour at 04:30 pm
Duration: approx. 2,5 hours




Prices for individual guests

Prices | Site Tour Hamburg

Site Tours Hamburg

Prices per person    Category
€ 24,90   normal price
€ 21,90   Pupil/student/pensioner with verification



Tour program

Programme | Plant Tour Hamburg

Plant Tour Hamburg

  • Check-in at the Airbus Periport, to the left of the main entrance "East gate" (Osttor)  (Kreetslag 7, 21129 Hamburg)
  • Transfer into the plant with our tour bus Tour and film in the visitor room
  • Plant tour on foot through the component assembly and final assembly of A318/A319/A320/A321
  • Bustour thru the Airbus plant, for example to the production areas for wide-body aircraft (A330, A350 or A380)
  • Transfer back to the main entrance

 

(Subject to change), Duration approximately 2.5 hours.

Buscharter & transport | Transport during guided tours for individual guests in Hamburg

Transport during guided tours for individual guests in Hamburg

The tours in Hamburg for individual guests are a combination of bus (Globetrotter tour bus) on the premises and walking. There are also stairs along the way. Depending on the tour the walking distance varies between 1-2 km.

Programme | Note on the A380

Note on the A380

The A380 will be in service for many years to come. Airbus has delivered the last A380 in 2021, which means that you will not normally see an A380 on the tour. In addition to the aircraft of the "Single Aisle" families, we also endeavour to show our guests the production of the "Wide-Body" aircraft A330, A350 or the former production facilities of the A380). We expressly reserve the right to make changes to the itinerary and tour points.




before booking - frequently asked questions, tips, regulations for visitor

before booking - frequently asked questions, tips, regulations for visitor

Visitor regulations for all Airbus sites

  • The minimum age is 14 years for all participants (no exceptions).
  • Guided tours are not suitable for wheelchair users and people with mobility issues.
  • Please wear closed, sturdy shoes.
  • Video and audio recordings, as well as the use of mobile phones are not allowed in the factory. Mobile phones need to be switched off throughout the tour.
  • Please always adhere to the the instructions of the tour guide or works security staff.
  • During the tour visitors may not leave the group. If you decide to leave the group and works security have to be involved, you will be charged the costs.
  • At the beginning of the tour identification badges and in some cases a personal audio guide will be issued. At the end of the visit both must be returned to the tour guide fully intact. Should we issue you with an audio device, you can use your own headphones with 3.5 mm jack plug.
  • Touching aircraft components and/or the aircraft is not permitted. Smoking, eating and drinking is not allowed in the hangars. Pets are not accepted.
  • Guests who are intoxicated,are alcoholized (0.0 thousandth) or whose safety cannot be guaranteed for other reasons, cannot join the tour. The access to the site will be decided Airbus Security.
  • In areas of high noise level with the corresponding blue symbol, the use of ear protection equipment is mandatory. You can get this free of charge via the ear protector dispenser at the appropriate entrances. Airbus/Globetrotter assume no liability for loss of hearing, if you do not correctly use this protection.
  • All commercial information of the Airbus group and its business partners which you may receive during the tour is to be kept confidential from third parties. This also applies to internal information, such as for technical and structural equipment, manufacturing methods and procedures.
  • All publications which are available after the factory tour, must be released by Airbus over the Globetrotter Travel Agency GmbH.
  • Airbus as a host and Globetrotter as promoters reserve the right to suspend or cancel tours without replacement even at short notice due to operational or security reasons. No charges will be made in this case, but also no damages can be claimed.

 

In the event of misconduct or disturbance Airbus/Globetrotter can also remove participants from the site during the tour. Airbus and/or Globetrotter do not accept liability for any damage of property and personal injury

Airbus COVID-19 REGULATIONS (Update 20.01.2022)

The following Airbus policy is binding in the context of the coronavirus situation (COVID-19). The policy applies to all Airbus sites. In view of the current corona situation (COVID-19), Airbus has decided not to conduct normal plant tours at this time in order to protect employees and guests.

In Bremen and Stade, there will probably be no plant tours until at least the end of Jan 2022.

In Hamburg, as long as contact restrictions allow, we can offer a special plant tour with hygiene regulations. This will always with a lead time of 4 weeks, replace the regular plant tour as an alternative offer.

Current: We have started again with factory tours in Hamburg. You can book these online. There may still be time shifts until about 5 days before the tour.

In addition to the self-disclosure described below and compliance with the Airbus regulation, we ask for registration via the LUCA app (if available) and you need proof, i.e. the so-called "2-G plus" according to §10h (see below) apply. You are obliged to wear a medical or FFP2 mask during the entire tour. The 2 G Plus regulation will apply. The access requirements of the 2G Plus access model correspond to the requirements of the 2G model (vaccinated, recovered, including the previously applicable exceptions, in particular for children and adolescents up to 16 years) supplemented by the obligation to present proof of testing, also for vaccinated and recovered persons. The access requirements of the 2G Plus access model correspond to the requirements of the 2G model (vaccinated, recovered, including the previously applicable exceptions, in particular for children and adolescents up to 16 years of age) supplemented by the obligation to present proof of testing, also for vaccinated and recovered persons.Persons who have received a booster vaccination are exempt from the test obligation in the 2G Plus access model. Children and adolescents up to 16 years of age who are serially tested at school are also exempt from the obligation to provide proof of testing, i.e. pupils over the age of 16 require proof of vaccination or convalescence and a negative test or proof of booster vaccination.

Here with this link you can see the COVID self-disclosure form which has to be filled out and handed in before access. Unfortunately, we cannot currently accept guests with "shields" instead of mouth-nose masks and also people who cannot wear mouth-nose protection during the tour for medical reasons.There is an obligation to wear an FFP2 mask or a mask with the same or higher protection (§12 of the state regulation) in the tour bus or bus of the factory tour.

Note regarding domestic risk areas: With the decision of the management of Airbus Operations GmbH on 25.09.2020, the access restrictions - until further notice - do not apply to the domestic German areas. Subject to change.

For all other areas mentioned in the form it is still valid that you must not have had any contact with COVID 19 infected or suspected cases and that you do not have any symptoms of the disease.  In the case of self-isolation, there is alternatively a maximum 48 hour old negative corona test.  A refusal of access due to these regulations does not change the cancellation conditions.

How do we proceed further?

In Bremen and Stade:
We accept bookings from FEBRUARY 2022 onwards. If it is not foreseeable 16 days in advance whether these can be carried out, we cancel them free of charge.

In Hamburg, we rebook the guests about 4 weeks before the special factory tour with hygiene regulations, inform them about it and ask for the agreement or offer a conversion into a voucher or the free cancellation.

If 16 days before the tour it is not clear whether it can be carried out, we inform the customers and cancel the tour. To make everything as simple and unbureaucratic as possible, we convert bookings with an advance payment into a voucher, which is redeemable for 3 years and can of course also be paid out if the guest does not want to Airbus in the next 3 years. We also inform customers about this.

When can the plant tours in Bremen and Stade or the normal plant tour in Hamburg take place again?

Unfortunately, we cannot give any information on this, as it depends on regulations from the federal states and Airbus. We will inform you in our newsletter and recommend to subscribe to it.

Bookings for tours after the above-mentioned 16-day deadline are explicitly possible.

We are already accepting reservations for 2022. You can currently book tours until 12/23/2022 on our website.

All information subject to change by Airbus or the authorities/state regulations.

Test certificate according to §10h please note: www.hamburg.de/verordnung/

According to the 2 G regulation the vaccination or convalescence certificate is valid, an additional test is currently not required.

LUCA APP Download

Here is the link from the state regulation. Immunized and convalescent with proof do not need a test.  This proof must be brought with you. Lack of proof or illness will not condition a refund of tour fees.

 

Who can participate in a tour (Gruppen)

  • Groups who, depending on the number of persons, may be allocated to additional tour guides 
  • The minimum age is 14 years (without exception) 
  • Valid original passport or personal ID is required!
  • The guided tours are not suitable for wheelchair users and people with mobility issues (stairs must be climbed and seating is not available)
  • For sites Stade and Bremen: Participants from non- EU countriesmay require a special permit. Please ensure that you have to inform us before booking.
  • Airbus site tours are not offered for resellers or travel agencies.

Dates | Site tour Hamburg

Site tour Hamburg

Note on implementation:
This tour will only take place again when the Corona requirements are lifted.
Until then, book the site tour with Corona hygiene regulations that are available immediately

Dates: Mondays to Saturdays at 09:30 am, last tour at 04:30 pm
Duration: approx. 2,5 hours

Dates| Hinweis auf Schnellfinder

In the individual tour offers and in our fast-finder you can find free places without first having to book. Should no free tours be displayed, please change the period or reduce the number of places required. If your requested tour date is not displayed, it is already fully booked. On public holidays and between Christmas and New Year's Eve, there are no guided tours.

Dates | Zusatz (Link Terminsuche)

Dates| Hinweis auf Warteliste

Cancellations and reductions of reservations enable that free places become available and you can book a tour e.g. 10-14 days before the date. We are also happy to add you to a waiting list, should your requested tour date is already fully booked. request form.

Number of participants

In Hamburg  a maximum of only 25 participants is possible per tour guide. In Stade and Bremen a maximum of 20 participants is possible. Should your group consist of more than 20/15 persons, then the participants will be divided into several tour groups. Depending on circumstances on the day the tours can be either in parallel or staggered. In the case of small groups or single reservations we reserve the right to add additional participants to the group.  If you would like to have an exclusive group you can request this. 

Number of participants | Booking several part-groups/tours

Booking several part-groups/tours

When a booking is made for several part-groups you can request different starting times from us. We will check this  depending on the daily situation and tour types.
For reservations of more than 20/25 places on guided tours for individual guests we always recommend first booking 20/25 places on one tour and then additional places. Thus you have the advantage that only on one tour are other guests booked.

Number of participants | Exclusive groups

Exclusive groups

You have the possibility to book a guided tour as an Exclusive Group. Then you can pay a flat rate for the maximum allowed number of participants for that tour. Your tour will not be filled with other people and you remain alone with your participants. Verified price reductions will be taken into account.

language

In addition to German, guided tours are also available in English and French. Should you wish the tour to take place in French or English, this must be notified in advance.

Discounts

Pupils/students/pensioner.
Verification is necessary to check and receive the discount.
Receipt of the discount depends not on the booking confirmation but on the on-site verification of the documentation.

You can buy vouchers for an Airbus factory tour around the clock in our voucher shop and pay conveniently via PayPal. You can freely define the value of the voucher yourself. The voucher can be redeemed from the date of purchase in 2021 until December 31, 2024 for the Airbus factory tours in Hamburg, Bremen or Stade.

> continue to the voucher shop <

Routes and pauses

Please note that the site tour is mostly on foot. The tour is not suitable for disabled people, older people and wheelchair users. There are no breaks or seating possibilities during the tour.

Meals

Food is not included in the price. Visiting the Airbus canteens is not possible. We are pleased to offer for groups an arrangement in one of our partner restaurants in the vicinity.

Buscharter & transport | Transport during guided tours for individual guests in Hamburg

Transport during guided tours for individual guests in Hamburg

The tours in Hamburg for individual guests are a combination of bus (Globetrotter tour bus) on the premises and walking. There are also stairs along the way. Depending on the tour the walking distance varies between 1-2 km.

B2B, advertising, promotions

Airbus site tours are not for resellers or tour operators. The tours may also not be offered to the public in the media (newspapers, Internet, etc).

Raster Buchungswege & Kontakt - 1. Reihe

Überschrift Online Buchung




Online Booking

Textbox Online Buchung

Überschrift Hotline




Hotline

Hotline

Our service team can be reached from Monday to Friday (11 a.m. -1 p.m)

Tel.: +49 40 27842-261

Überschrift Email




Email

Textbox Kontakt-Feedbackformular

[Translate to English:] Raster Buchungswege & Kontakt - 2. Reihe

Überschrift Faxvorlage




Fax template

Textbox Faxvorlage

Registration form to download and print out: Fill out the form and fax it to the number given.

> Form fax template <

Überschrift Kontaktadresse




Contact address

Textbox Kontaktadresse

Globetrotter Erlebnis GmbH
Department Site Tours
Osterbekstr. 90a
22083 Hamburg




after booking | frequently asked questions

after booking - frequently asked questions

ID / security control

Please make sure you bring your original valid passport or child passport as otherwise you will not be allowed into the facility. Pupils/students/pensioner verification is necessary to check and receive the discount. Driving licenses or other documents or copies are not accepted for entering the site.

Arrival

You can find detailed directions under the respective location (Hamburg, Bremen, Stade).  If necessary we will be pleased to send you the instructions separately. In case of a booking you will receive the directions with the voucher shortly before your visit.

Arrival | Airbus Hamburg

Adress:
Kreetslag 7, 21129 Hamburg 

Finkenwerder and the Elbe tunnel are subject to significant traffic congestion. Please allow sufficient time for your arrival!

Pay attention to the current traffic reports. The construction work in front of and behind the Elbe tunnel can lead to considerable delays. Take this into account when planning your trip.

By car:
From the motorway A7, exit Waltershof, direction Finkenwerder, there follow the signs to Airbus Operations GmbH. A visitors car park is in the vicinity of the Airbus site. Follow the sign "Visitor Parking/Nesstor2 ", then the sign "Guests ".  This is located on the road Neßumfahrung, about 10 minutes walk from the main gate (the works bus does not bring you to the check-in! ).  You will receive a coin to exit the gate to the car park. 

By Coach:
Please note that outside the premises in Finkenwerder there is no official parking for coaches in case the driver wants to join the tour.  As an alternative (required on Saturdays) the bus can take the group into the site and park there. The driver must then stay with the bus until the end of the tour and take the group off the site. On Saturdays a dedicated/rented coach for the group is essential.  Please ensure that at stop in front of the entrance gate your passengers use the pavements and official crossings and do not walk on the roads. 

By train/bus:
From Hamburg-Altona railway station by taxi, or by bus 150 (direction Cranz) to Finkenwerder, stop "Airbus" an alternative is also "Airbus Kehre" outside the entrance (journey time 45 minutes).  For more information about the ferries, bus and train see www.hvv.de. The ferry link to Airbus pier is reserved exclusively for the Airbus employees, therefore you cannot use the harbour ferry line 68! There is an occasional indirect bus from Ruschpark pier  (ferry 64) to Airbus East Gate. The bus 150 goes from Finkenwerder ferry pier.

Meeting point | Airbus Hamburg

Meeting point | Airbus Hamburg 

The Airbus site tours in Hamburg-Finkenwerder start in the office of Globetrotter travel agency in the Airbus "Periport", turn left from the main gate (East Gate), Kreetslag 7, 21129 Hamburg-Finkenwerder.

Start of tours

Please arrive 20 minutes before the tour at the meeting point.

Participant list

Please send us the complete participant list at the latest 14 days before the scheduled tour date with first and last names as well as nationality, date of birth, place of birth. Please make sure that you put your reservation number on the participant list! Please use our form or insert the Data into our online System. This data are only for the security check and the site security from Airbus. We delete this data 2 years later. Please have a look to the minimum age and the conditions for reductions.

Payment

The admissions fee has to be paid latest 14 days prior to the visit.

Advance Payment

For the advance payment transfer the admissions fee via bank wire transfer after receiving the Confirmation/Invoice:

Bank Institute: HypoVereinsbank
Company Name: Globetrotter Reisebüro GmbH
IBAN: DE 04 2003 0000 0609 9040 40
BIC/Swift: HYVEDEMM300

Please also state your name and booking number.

Payment via PayPal

You can pay via PayPal by selecting it during the booking process or by using the payment link in the confirmation email.

Pay secure and easy with PayPal. If you already have a PayPal Account, simply log-in. Should you be a new client, you can easily register for a new account.

When using PayPal: During the booking process, simply select PayPal as you payment option. After finishing your booking, select the PayPal Button, as you will not be redirected automatically.
Then a new secure page will open PayPal. Log-In and confirm the payment. You will be redirected back to your website and receive your booking confirmation.
Please find further information at www.paypal.com

Payment during Check-In

This option is only available for last-minute bookings (16 days before the tour or less).
Then you may pay the admissions fee during the check-in in cash or by credit card (Visa/Mastercard) in our Hamburg-Finkenwerder office. Reductions (e.g. student discount) will be checked there as well. In case the discounts don’t match the original booking adjustments will be made.
You will receive a new invoice if needed.

At our Bremen and Stade locations no payment on site is available. All payments must be done in advance via bank wire transfer or PayPal.

Changes to the booked persons and names

We give you the opportunity to change the number of people up to 14 days before the tour. An increase in the number of persons after the booking confirmation should immediately be confirmed with us because this is not always possible. After 14 days changes are not usually possible. Note that only previously registered and confirmed places before the 14 days deadline can be made available. Name changes (substitutes) in the period from 14 - 7 days before the tour are possible. We will close the lists of names and send them to the site 7 days before the tour. In the case of changes please send us a complete new version of your list of names or enter the changes in our customer area on the website.

Programme | Changes to the process

Changes to the process

Changes are possible for exclusive tours:

Ship arrival or departure from the Airbus pier (Hamburg only)
Shortened tours or tours with special topics

Cancellation policy

Up to 14 days before the tour you can cancel free. In the case of later cancellation or part-cancellation 100% of the fees are due. For groups of 40 persons or more, the deadline for free complete cancellation is 4 weeks before the tour. From 14 days before the tour, the full fee for all those who are registered will be due. In case of no-shows, sickness, short-term cancellation or missing and/or invalid identity documents or missing participant data, the full amount is due per person

Weather & clothing

The tours take place on the site. You will be exposed to weather between the production halls. The guided tours take place throughout the year and in any weather, so we ask you to wear appropriate clothing. Please consider all-weather clothing for rain and wind. In the summer we recommend a hat and suggest you take a bottle of water on the tour. For the visit you need sturdy shoes (i.e. closed shoes, no sandals or flip flops). At some locations, safety overshoes and bump caps will be handed out and must be worn.

Luggage, lockers

There is no possibility to leave luggage in our office for space and insurance reasons. Do not take any luggage with you on the tour. Lockers are not available at the factory gates.

Meals

Food is not included in the price. Visiting the Airbus canteens is not possible. We are pleased to offer for groups an arrangement in one of our partner restaurants in the vicinity.

Airbus Shop | Lets Shop Airbus

  • The Airbus shop in our office in Hamburg-Finkenwerder is available to you for your purchase of Airbus souvenirs. There are models, pins, T-shirts and much more. Take advantage of the chance to buy your Airbus souvenir! The opening hours are at the start of the tour or Mon. -Fri. from 9:00 -17:30 
  • In Bremen you can buy Airbus articles in the Airport Bremen at Martinshof
  • In Stade there is no Airbus souvenir shop.

 

B2B, advertising, promotions

Airbus site tours are not for resellers or tour operators. The tours may also not be offered to the public in the media (newspapers, Internet, etc).

Raster Buchungswege & Kontakt - 1. Reihe

Überschrift Online Buchung




Online Booking

Textbox Online Buchung

Überschrift Hotline




Hotline

Hotline

Our service team can be reached from Monday to Friday (11 a.m. -1 p.m)

Tel.: +49 40 27842-261

Überschrift Email




Email

Textbox Kontakt-Feedbackformular

[Translate to English:] Raster Buchungswege & Kontakt - 2. Reihe

Überschrift Faxvorlage




Fax template

Textbox Faxvorlage

Registration form to download and print out: Fill out the form and fax it to the number given.

> Form fax template <

Überschrift Kontaktadresse




Contact address

Textbox Kontaktadresse

Globetrotter Erlebnis GmbH
Department Site Tours
Osterbekstr. 90a
22083 Hamburg